Session 4: Digital Transformation: Radical Change or Tech Modernisation?

2.00pm - 3.30pm

The research report ‘Strategy, not technology, drives digital transformation,’ from MIT Sloan Management Review and Deloitte University Press, outlines many reasons why strategy and culture are more important than upgrading technology when it comes to digital transformation. The speakers in this session drew on their experiences of digital transformation and what that term means to them and to their organisation and its aims.  


2.00pm Emma McGuigan, Managing Director, Accenture UKI

Emma discussed the digital transformation experience of Accenture; and why we need to ensure we are clear about the difference between digital transformation and tech modernisation.

Emma McGuigan is the UK & Ireland Accenture Technology Managing Director and the Global Delivery Lead for Careers at Accenture. Emma has worked at Accenture for 20 years, joining the organisation after graduating with masters degree in electronics from the University of Edinburgh. She has spent most of her career working with a combination of financial services and government clients, delivering large scale complex programmes with an engrained technology architecture background.


2.10pm   Marc Heasman, Principal Consultant, Kainos

Marc provided insight into how introducing a service design capability and focusing on value are helping the DVSA move from online services towards digital transformation.

Marc is a leader in digital transformation and has a strong background in public service delivery. Having led development on one of the Government’s 25 exemplar digital programmes, he combines practical experience with academic study from the Academy of Digital Business Leaders. He joined Kainos in September 2016 and is currently leading delivery of enhancements to the DVSA’s MOT Testing Service.


2.20pm    Alison McKenzie-Folan, Deputy CEO, Wigan Council

Alison discussed her experience of digital transformation within a local council, how it is more than simply upgrading technology, and what impact is has had on their community.

Alison Mckenzie-Folan is Wigan Council’s deputy chief executive with responsibility for policy, strategy and transformation, revenues and benefits, customer services, ICT, public relations and HR and OD.  She is leader of the #digitalwigan strategy and is a passionate advocate of the power of digital and empowering communities through public service reform.


2.30pm   Ben Dowd, Business Director, O2

Ben Dowd is one of O2’s longest standing directors. During his 20 years with the company, he has been instrumental in moving the business from purely mobile into the ICT and digital space. Ben’s responsibility covers enterprise, including SOHO, small businesses, public sector as well as multinational customers.


2.40pm Q&A

The four speakers received questions from conference chair Mark Thompson and the audience.  

Table Talks

These table discussions reflected on the day’s talks and debated the single biggest challenge we face nationwide as we embed Digital DNA in work, home, and education; and what solution we have for opposing this threat.